Curriculum
- 5 Sections
- 12 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Course Modules7
- 2.1Module 1: Introduction
- 2.2Module 2: Incident Management230 Minutes
- 2.3Module 3: Service Desk220 Minutes
- 2.4Module 4: Monitoring and Event Management225 Minutes
- 2.5Module 5: Problem Management225 Minutes
- 2.6Module 6: Service Request Management350 Minutes
- 2.7Module 7: Practice Capability Development115 Minutes
- Mock Exams1
- Syllabus1
- Glossary1
- Take the exam and get certified!2